IRAQ - Baghdad
almasbeh - hay Babel
Tel:0096417180009
Fax:0096417195839
Email:voc@cmc.iq
POBox:P.O.Box:2044 jadreiah Baghdad- Iraq
District#: 929,Street #: 32, Building #: 18

Voice of Consumer

One of CMC’s main objectives is to improve the level of services provided by mobile phone companies to the public by creating a competitive, developed, organized and accessible telecommunications environment.
CMC works, through its VoC system, to document citizens’ complaints against mobile and WLL operators and providers, and monitor their performance on the whole Iraqi territories. Such complaints can be received via phone short codes or CMC website.

Furthermore, the VoC system works to educate citizens – consumers – on the necessity and importance of information they provide as being a vivid legal evidence on which CMC depends to determine the legal actions taken against operators to avoid any kind of default towards citizens.

Complaints can be easily submitted to CMC by calling the totally-free short code of 177 with a capacity of 16 simultaneous lines. Officials from CMC shall then answer callers and ask some pre-prepared questions that allow collecting accurate information through special software made for this purpose. Based on these information, CMC determines the legal procedures to monitor the performance of service providers and the efficiency of services provided to the public.


Section of (Voice of Consumer) observes peoples' complaints on mobile and internet service

In order to provide consumers with high quality service, CMC received complaints on mobile and internet for October 2010 through its totally-free short code (177). These complaints included (Atheer, Asiacell, Itisaluna, Fanoos, and Korek ). Since our works at CMC characterized with transparency, we publish the following tables to allow the related companies, mass media and consumers to review these complaints, which were categorized according to the following:
Bad signal
Increase in the cost of local and international calls
Difficulty to recharge
Advertising messages
Deducting accounts
Inability to send message
Switched off of or out of coverage
Dropped calls
Bad internet network
No response
The following table shows complaints and their percentage in all Iraqi provinces for the companies mentioned above:


Voice of Consumer’s complaints for September 2011...clik here

Voice of Consumer’s complaints for January 2011... clik here

Voice of Consumer’s complaints for February 2011... clik here

Voice of Consumer’s complaints for March 2011... clik here

Voice of Consumer’s complaints for April 2011... clik here

Voice of Consumer’s complaints for May 2011... clik here

Voice of Consumer’s complaints for June 2011... clik here

Voice of Consumer’s complaints for July 2011... clik here