CMC specialized technical teams have monitored early in the morning fluctuation and suspension of services provided by “Asiacell” company the customers, as well as receiving dozens of complaints from citizens by calling Consumer Voice Department on mobile free number 177,
In this respect CMC would like to explain its opinion and the procedures taken. ASIA Cell Co. was contacted to explain the causes of disconnection and fluctuation of its service provided. A direct warning was issued to the Company and compelling them to notify users of the expected network failure cases, and must ensure that users should not be affected by any maintenance or updating of network elements, as well as taking legal actions against the Company pursuant to the license terms after knowing the real reasons.
In return, Asia Cell Co. promised to solve the problem as soon as possible and will not repeat it, although the failure was out of its control as Co. claimed, it occurred because of technical reasons related to improve its services.
CMC renews its confirmation addressed to all subscribers of mobile telecommunications services across licensed companies that CMC technical teams are following up daily the quality of service provided by mobile companies (Asia-Cell, Zain and Korek Telecom). Daily reports are provided to mobile companies to treat technical problems as soon as possible: no more than 24 Hour.25/03/2019 - 9:16 am