Voice of Consumer
One of CMC’s main objectives is to improve the level of services provided by mobile phone companies to the public by creating a competitive, developed, organized and accessible telecommunications environment.
CMC works, through its VoC system, to document citizens’ complaints against mobile and WLL operators and providers, and monitor their performance on the whole Iraqi territories. Such complaints can be received via phone short codes or CMC website.
Furthermore, the VoC system works to educate citizens – consumers – on the necessity and importance of information they provide as being a vivid legal evidence on which CMC depends to determine the legal actions taken against operators to avoid any kind of default towards citizens.
Complaints can be easily submitted to CMC by calling the totally-free short code of 177 with a capacity of 16 simultaneous lines. Officials from CMC shall then answer callers and ask some pre-prepared questions that allow collecting accurate information through special software made for this purpose. Based on these information, CMC determines the legal procedures to monitor the performance of service providers and the efficiency of services provided to the public.